Supplier Failure Cover

Book your Travel with confidence

WELCOME TRAVEL HOLIDAYS LTD provides you with Supplier Failure Cover in the rare event of the insolvency of one or more suppliers providing the components that make up your travel arrangements, giving you complete peace of mind.

Where your booking is a separate transaction, available separately it is financially protected by Supplier Failure Cover.

In the event of the insolvency of one or more suppliers you will receive a 100% refund on the cost incurred on the booking as set out below.

The policy gives you confidence to make a new booking with alternative travel arrangements in order that you may continue with your travel plans in the knowledge that you can secure a refund on your original booking.

Supplier Failure Cover applies to all bookings made after 31 January 2010

IMPORTANT NOTICE- THIS POLICY IS A FALL BACK COVER. IF OTHER BONDING IS ALREADY IN PLACE I.E ATOL, REFUNDS SHOULD BE REQUESTED THROUGH ALTERNATIVE BONDS INITIALLY.

Is my booking protected?

• Yes. With Supplier Failure Cover all bookings are 100% protected up to the maximum sum insured of £1500 per person.

How is my Flight Booking protected?

• Scheduled and Charter flights - all flights that publishes a timetable and operates its service to a distinct schedule which you book with us that we have declared the airlines to our insurance company are fully protected via the Supplier Failure Cover scheme arranged at the time of booking. We will claim a refund from the insurance company underwriting the scheme and pass this on to you.
• Low Cost flights - all low cost flights which you book with us that we have declared the airlines to our insurance company are fully protected via the Supplier Failure Cover scheme arranged at the time of booking. We will claim a refund from the insurance company underwriting the scheme and pass this on to you.

How is my Hotel Booking protected?

• All hotel bookings are fully protected via the Supplier Failure Cover scheme on all suppliers we have declared to our insurance arranged at the time of booking. We will claim a refund from the insurance company underwriting the scheme and pass this on to you.

How are other types of booking such as Car Hire, Airport Parking, Transfers etc protected?

• Supplier Failure Cover also fully protects all holiday components that is sold by our company and the supplier has been declared to our insurance company. The total sum insured for all the components that make up your holiday is up to £1,500 per person. We will claim a refund from the insurance company underwriting the scheme and pass this on to you.

What do I do in event of a supplier going into administration?

• In the rare event of a supplier going into administration you need to contact us immediately on 01772 426590 or if you are aboard please call GLOBAL RESPONSE on +44 (0) 2920 468509 and quote your insurance certificate number which is SFI/IGI000029 or the ATOL number appearing on your invoice.