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Who Are We?
Our Travel staff have over 55 Years combined travel experience and have helped to arrange over 160,000 customers holidays since our inception.
Your feedback is essential to our continued development and you can contact us on email@example.com
About Welcome Travel
In completing your booking with us you may decide to make one or more bookings with us at the same time. Please note that irrespective of the various products you may book, each booking is a seperate booking and your bookings do no constitute a package as defined in the Package Travel, Package Holidays and Package Travel Regulations 1992 ( " Package Travel Regulations 1992" ) nor the Civil Aviation (Air Travel Organisers' Licensing) Regulatioons 1995, Amended 2003 ("Atol Regulations").
The price charged in total for several bookings will always equal the prices charged separtely for each indivdual booking. All bookings are thereforeavailable to be purchased individually at the same price.
Welcome Travel is a travel agent not a tour operator.
Welcome Travel is a member of The Association of British Travel Agents (ABTA No. C2227).
Your contracts for flights and accommodation are separate transactions, with separate suppliers and have no relationship with each other. Should either element of your travel arrangements be amended or cancelled by the supplier, Welcome Travel will make every effort to provide suitable alternative arrangements on your behalf, but cannot accept any financial responsibility.
At the time of booking, you will be asked if we may use your details to contact you with future offers. You are under no obligation to accept our invitation. All offers are sent directly from Welcome Travel.
Please note that similar offers may be available on websites and brochures offered by other agents and suppliers. Welcome Travel cannot accept any responsibility for offers or information provided by third parties.
No charges are applicable to any bookings paid via Debit Card.
Deposits & Payments
Unless otherwise agreed, all balances must be paid in full to the supplier(s) at least 12 weeks before the date of departure. Your booking summary will show the date when settlement is expected and our Accounts Department will issue reminders where necessary. Failure to make payment within the stipulated timescale may lead to the cancellation of your booking and possible legal action to recover the full balance due, plus associated costs. Welcome Travel reserves the right to charge an administration fee of £15.00 in respect of work undertaken to recover unpaid balances.
Payment may be made by any of the following methods (i) with a credit or debit card, by telephoning our Customer Payments Dept. on 01772 426590 (ii) by cheque (made payable to Welcome Travel - please allow 5 working days for clearance). (iii) by direct payment to our bank account (details available upon request).
Flight tickets are normally sent 10 - 14 days before departure. If you book within 21 days of travel, your tickets may need to be collected from the airport. Some suppliers now issue e-tickets. You will be fully advised at the time of booking. If you have any further queries, please contact our Customer Services Dept on 01257 426590 1460 or email firstname.lastname@example.org
You will receive separate confirmations for each element of your booking and each element will be charged as a separate transaction.
What's Included In Your Booking?
You are advised that it is a prerequisite of travel that you are adequately insured and a booking condition of all suppliers that appropriate travel insurance is in place prior to travel. Travel insurance is not included in the standard cost of your travel arrangements, but you will be offered insurance at the time of booking. You are also reminded that any cover given under an insurance policy issued by Welcome Travel is only valid once payment for the policy has been made in full. You are not obliged to purchase our travel insurance, but it will be necessary for you to inform us of the alternative arrangements you have made, as this information may be required by the supplier. Your in flight meals may not be included in the price, for clarification of this please call our Customer Service department who will be able to assist.
Amendments & Cancellations
Cancellation of your booking will incur a fee from the supplier. This may differ from the deposit paid and will be dependent on the proximity of the cancellation date to the date of departure. Any difference between the cancellation fee and the deposit paid will be payable in full with immediate effect. In the event of non-payment, legal action will be taken to recover all monies due, plus associated legal costs.
Please note: If we are booking a flight(s) on your behalf with an airline which is a "low cost carrier", for example 'easyjet', you should note that such carriers normally operate independently of each other and are normally quite inflexible. Furthermore, they will invariably charge more for amendments once the booking has been made and levy "severe" cancellation charges. For the avoidance of doubt, when we book a flight with a low cost carrier on your behalf, you are agreeing to that low cost carriers' booking conditions including those setting out their amendment and cancellation charges which are available on their website.
Any amendments to bookings will be charged at a standard fee of £25.00 per person plus additional operator fees. Flight only bookings are subject to £25.00 per person fees. Cancellation fee for Accomodation only bookings are charged at 15% of the cost per booking. Any other cancellations will be charged at £25.00 per person plus any operator fees. Unless 100% charges apply.
This website will prevent double bookings but not on the event that you return to the start of the process and begin again, and therefore no refunds will be issued if this does happen.
Any tickets/documents which are sent special or next day delivery will incurr a fee of £6.00
Accommodation Ratings and Standards
Safety standards in some countries may differ from those applicable in the United Kingdom. All properties comply with applicable health and safety regulations. Welcome Travel strongly advise that all customers seek to minimise their exposure to injury by familiarising themselves with relevant safety information, such as fire evacuation procedures, etc.
If you require airport or airline assistance (e.g. due to disability), please ensure you make us aware at the earliest possible opportunity.
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Whether you are looking for just a Flight-Only Deal or a round-the-world cruise, we can help.
Flights, holidays, insurance, package holidays and business travel. Surf our site or call us.
Our knowledgeable and friendly staff provide a personal service tailored to your exact requirements.